How Artificial Intelligence is shaping society

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I had the pleasure of being invited by Genesys to be a part of the Toronto Tech Summit’s panel discussion on “How AI is Shaping Society,” late last week. I thoroughly enjoyed the conversation along with my awesome fellow panelists (from IBM, Element.AI, Inegrate.AI and RBC) and the crowd was extremely engaged! In case you missed it, here are some of my answers to the questions posed:

Q: How will AI change the way we interact with each other? Now that we’ve seen the new Google Duplex (and Microsoft Xiaoice) and its ability to interact with humans, what does this mean for the future of human-to-human conversation and interaction? Are we going to see this technology as a proxy for talking to people?

Our tech fortune tellers generally have the habit of going overboard with the extremes. With AI, I honestly believe some things will change dramatically, and some will evolve slowly. The drudgery of making phone calls to dispute charges from Telcos, banks or to set up appointments will be a thing of the past.

Human-to-human interaction will go from being one dimensional, as we know it today, to a hybrid one where assistive technologies would optimize outcomes. For example, I could very well see Chris (the moderator) using one of the futuristic devices in a crowded fish market in Mumbai haggling over the price of shrimp in the local dialect. I was in the UK a few months back, where one of the billboards read the tagline of a company, “when your heart stops beating we keep tweeting.” Human interaction is going to definitely change, but for the better. It will be more efficient and more productive when you want it, and stays the same when you don’t.

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Q: Why does AI have to be explainable or auditable?

There are software companies who create applications that help to better understand if inmates from jails are ready to be paroled. Based on their scores, judges chose to parole them or put them back behind bars. However, as data science and analytics is not completely foolproof a bad decision, however unintentional, could very well equate to years of additional jail time! From what we hear, people of colour are 77% less likely to get bail than others. Just one single KPI, independent of the type of crime they might have committed. Now, this inherent bias has made it to algorithms, and we clearly hope that software is explainable and auditable to essentially undo cases such as these.

Q: What is the longer-term impact of assistive AI technologies?

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  1. Since cars went by billboards a lot faster than horses; companies started using logos rather than their full names. A new stream of advertising started, more centred around brand recognition

For me, the most important point is that we have to be agile, adapt, and evolve. Over 40-years, all goes well, but over the short term, we will have to pivot and pivot quickly when needed, to continue existing and thriving.

Q: Will AI foster cross-cultural relationships that are unencumbered by language barriers or will AI take the world in a darker direction?

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We are going to get lazier but healthier…get dumber but more productive…hyper-capable but helpless…and there are murmurs of the world going into darker spaces too. I wouldn’t say that’s not outside the realm of possibility. However, it’s not as extreme as they make it out to be in The Terminator series or other such sci-fi movies. If you have to take it to an extreme and talk about what would happen when one creates super intelligent machines beyond general AI, then it’s possible that they would think of us as we think of ants today. We don’t want to harm them, in fact when we see them, we try and avoid them by sidestepping them. However, when their objectives and goals are not aligned with ours, we don’t think twice before annihilating them. That is definitely a possibility, but I believe we will never get there, and this is why.

In years from now, what do you think will happen even if there are rumours of a company from the bay area coming close to cracking the code on super-intelligent AI. How do you think other superpowers would retaliate? This is a scenario where winner takes all. A six months lead equates to possibly 500,000 times more productivity in this domain, once the end product is ready. Could it lead to the 3rd World War? Perhaps.

Q: What is the most promising application of AI recently that has the potential to positively impact society? It could be on a business, individual, or social level?

In the 1600’s Louis XVth apparently loved his food. So much so that he had 500 people source vegetables and fruits from around the world. Fast forward to the 21st century and “commoners” like you and I have access to a better variety and quality of food items from Loblaws and other grocery stores. All this thanks to Louis XVth himself; not to mention globalization, better supply chain, etc.

Q: Name one type of AI application which will fail?

Well, great companies with bad management fail, and sometimes vice versa happens too. Its hard to put a finger on what will succeed and what may not; however, Cambridge Analytics did go out of business, so there you go.

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